Relax Innz Terms and Conditions
These are the terms and conditions that apply when you reserve a room at a Relax Innz property located in UK using our website.
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
To reserve your room please follow the instructions on the website.
You must be at least 18 years old to make a reservation.
You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard, American Express, Solo or Switch to secure a reservation.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact the property to discuss the matter.
Relax Innz adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.
Breakfast may be included in your room price depending on the property and the rate plan selected. Please review your reservation or contact the property if you are unsure of this.
You must not exceed the maximum occupancy for the room allocated to you.
Children under 16 are not permitted to stay in a Relax Innz property unless a parent or guardian is also staying in the hotel.
Some of our properties may have rooms specially adapted for customers with disabilities. Please contact the property in question to find out more details.
Although Relax Innz will try to accommodate special requests, all rooms are subject to availability.
Paying for your room
You will need to pay the full amount for your stay on arrival at the property.
Payment may be made by cash, credit/debit card (Visa, MasterCard, American Express, Solo or Switch). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.
Your right to cancel
You may cancel your reservation at any time by contacting your chosen hotel via email or telephone.
If you cancel the reservation over 48 hours before the date of arrival (based on UK time), there will be no cancellation charge. If you cancel the reservation after this time, there will be a cancellation charge equal to the value of your total stay and any ancillary items that have been organised with the hotel.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our right to cancel
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.
To make a claim you must contact us at firstname.lastname@example.org within 7 days of your date of departure. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim.
You will need to provide details of the Relax Innz property in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you believe a refund is justified.
Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund.
You may not claim a refund if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests property or by being abusive to our Site Operators or their staff or to other guests during your stay.
We reserve the right to reject claims made by individuals who are abusing our refund policy by making excessive claims. If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.
Arrival and departure
Rooms are available from 3pm on the arrival date unless otherwise stated on the Relax Innz website. Please let your chosen Relax Innz property know if you are likely to arrive after 10pm.
Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge.
Relax Innz’s expectations of you (and your group)
You must not:
You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Relax Innz room for sale either on its own or as part of a combined offer. Relax Innz will not honour any reservations made in this way and does not accept any liability for doing so.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Relax Innz reserves the right to:
Relax Innz will not be liable for any refund or compensation in such circumstances.
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
We shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Relax Innz hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Relax Innz hotel.
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
If you require further information or have any questions regarding our website or these terms and conditions, then please email email@example.com, telephone us on 01903 856744 or write to us at
Relax Innz Guest Relations
West Sussex BN16 4EP